SHIPPING POLICY

Petavelle™ arranges delivery to destinations made available through the store at the time an order is submitted.
Customers are responsible for checking that the recipient name and delivery information are complete and accurate.
Our usual order-preparation target is one to three business days before an available parcel is dispatched.
Transit periods begin after dispatch and may differ according to destination, carrier, and local conditions.
Petavelle™ is operated by Linyi Peibaojia Network Technology Co., Ltd.

Delivery dates or time ranges displayed by the store are estimates rather than guaranteed appointments. Weather, public holidays, customs procedures, transportation interruptions, remote-area service, carrier congestion, and other circumstances outside reasonable store control may affect arrival.

Products ordered together may be sent in separate parcels when they are stored or prepared at different fulfillment locations. Separate tracking information may be provided for each parcel.

Tracking details, when available, may not show movement immediately after dispatch. Additional time may be required for the carrier to receive, scan, and update the parcel record.

Changes to a delivery address cannot be guaranteed after processing has begun. A parcel returned because of incomplete information, refusal, an unavailable recipient, or repeated unsuccessful delivery attempts may require new delivery arrangements.

International deliveries may be subject to customs review, import requirements, duties, or local taxes imposed by destination authorities. These matters are determined by the relevant jurisdiction rather than by the store.

When a carrier marks a parcel as delivered but it cannot be located, customers should first check the mailbox, entrance, designated safe area, household members, neighbors, reception desk, building staff, and any carrier notice.

Linyi Peibaojia Network Technology Co., Ltd.