RETURN POLICY

Petavelle™ reviews eligible return requests submitted within 30 days after the recorded delivery date.
Products should be returned unused, clean, undamaged, complete, and with their original packaging where reasonably possible.
Customers must contact the store before returning an item so that the correct return instructions can be supplied.
An order number, explanation of the request, and supporting photographs may be required during the review.
Petavelle™ is operated by Linyi Peibaojia Network Technology Co., Ltd.

Bathroom products that have been installed, used, washed, exposed to personal-care substances, or placed in toilet or other hygiene-sensitive areas may not qualify for a preference-based return. This restriction does not remove rights relating to defective, damaged, or incorrectly supplied goods.

Customized items, clearance products identified as final sale, and goods damaged through improper installation, excess weight, modification, misuse, unsuitable chemicals, or failure to follow care instructions may also be excluded where permitted.

Incorrect, damaged, or incomplete deliveries should be reported promptly after arrival. Customers may be asked to provide photographs of the item, packaging, shipping label, affected component, or installation issue.

After review, an approved claim may be resolved with a replacement, refund, or another appropriate remedy. Return delivery costs may remain the customer’s responsibility when the return results from preference, measurement error, surface incompatibility, or incorrect product selection.

Refunds are processed only after the applicable review or inspection has been completed. Nothing in this policy limits consumer protections that cannot lawfully be excluded.

Linyi Peibaojia Network Technology Co., Ltd.