CONTACT US

Petavelle™ provides email support for questions concerning products, orders, delivery, returns, and store information.
Please describe the issue clearly so the support team can review the request without unnecessary delay.
Order-related messages should include the applicable order number and the name entered with the order.
For damaged, incorrect, or incomplete items, clear photographs of the product and packaging may be helpful.
Petavelle™ is operated by Linyi Peibaojia Network Technology Co., Ltd.
Customer support email: service@petavelle.com.

When asking about a product, please include the product name and explain where or how you plan to use it. Information about the installation surface, available space, or required dimensions may help us provide a more useful response.

Please do not send passwords, identification documents, financial details, or other information unrelated to the request. We do not currently publish a customer-service telephone number or a physical visitor address.

Messages are reviewed during normal business operations. Response timing may vary during weekends, public holidays, promotional periods, carrier disruptions, or unusually high support volume.

Linyi Peibaojia Network Technology Co., Ltd.